Delivery And Refund / Returns
Delivery and Refund / Returns Policy
At Good Products, we strive to make your purchase easy, safe, and reliable. This policy explains how we deliver items, how to get your money back, how to return items, and how to fix problems.
Delivery Policy
Order Processing
We process all orders within 1 to 2 business days of receiving confirmation. If you order something on a weekend or holiday, it won’t be processed until the next working day.
Shipping Timeframes
We offer the following delivery options:
- Standard Shipping: Delivery within 2–3 business days
- Express Shipping: Delivery within 1–2 business days
- Overnight Shipping: Next business day delivery
Depending on where you reside, the courier service you use, and factors such as weather or customs clearance, delivery times may vary.
Shipping Locations
We currently deliver to:
- United States
- Canada
Discreet & Secure Packaging
To protect your privacy and keep your information private, all orders are sent in plain, unmarked boxes.
Tracking Information
You will get an email with a tracking number as soon as your item ships. This way, you can check where your item is at any time.
Refund & Returns Policy
Because of the nature of pharmaceutical products, we have strict rules and regulations in place to ensure safety, compliance, and product integrity at all times.
Policy on Returns
In most cases, we don’t take back prescriptions that have already been ordered or delivered. That is to keep things secure and prevent them from being misused or getting dirty.
However, exceptions may be considered in the following cases:
- You got the incorrect item
- The item came broken or was not working well.
- The order wasn’t complete.
To request a review, please get in touch with us within 48 hours of delivery with relevant details and proof (such as images).
Refund Policy
Refunds may be issued under certain conditions after review:
Eligible Situations
- Order not delivered on time (not including delays caused by things outside of your control)
- The courier confirmed that the cargo was lost.
- Confirmed problem with the wrong or broken product
Non-Eligible Situations
- The purchaser gave the wrong shipping address.
- Delays caused by customs, delivery providers, or things that come up unexpectedly
- Changed your mind after the purchase was shipped
- Using or treating items incorrectly
Refund Process
If your refund request is approved:
- Refunds or repayments will be sent back with the same payment method the customer used.
- It might take one to two business days for the refund to appear in your account.
Order Issues & Support
We strongly advise you to contact our support team right away if you experience any problems with your order. We promise to review each issue carefully and provide appropriate solutions.
Policy Updates
Good Products may update or modify this policy at any time without prior notice. We recommend that you review this page periodically to stay informed of any changes.
Contact Us
If you have any questions about shipping, returns, or refunds, please get in touch with our support team. We are here to help you and make sure everything goes well.